F.A.Q.
Can I make changes to my order after it has been placed?
We apologize for any inconvenience, but we are unable to make modifications to existing orders. However, our customer service team will be happy to assist you with canceling the order if it has not been processed yet. Reach out to us at support@artlincor.com, you can then proceed to place a new order.
How do I know if my order was placed successfully?
If you have received an order confirmation email from us, your order was placed successfully! You can also log into your account to view your order history and search for your most recent order.
How long does Artlincor take to ship?
United States and Canada: 2-7 days from our US warehouse.
To other countries, 7-15 days from our Distribution Center.
For expedited delivery option at a reasonable charge of $15, please contact us at marketing@artlincor.com.
How do I track my order?
To track your order, please visit the carrier's website provided below and enter your tracking number. For any tracking assistance or further queries, our Customer Service team is ready to help you Monday through Friday from 9 AM to 6 PM. Simply email us at marketing@artlincor.com.
https://www.ups.com/track
https://www.17track.net/en
https://www.fedex.com/en-us/home.html
https://webtrack.dhlglobalmail.com/
Does Artlincor offer free shipping internationally?
Yes, we offer free shipping to ALL countries! For expedited delivery option at a reasonable charge of $15, please contact us at marketing@artlincor.com.
Does Artlincor accept bulk purchases?
Yes, we do. Please send us an email at marketing@artlincor.com with more details and we will follow up.
What payment methods do you accept?
We accept major credit cards (American Express, Mastercard, Visa and UnionPay), Apple Pay, Google Pay andPaypal.
Does Artlincor have any discounts or promotions?
Stay up to date on all Artlincor promotions to get the best deal on watch bands and tech accessories. Followus on Facebook, Instagram and TikTok!
What happens if I buy an Artlincor product through an unauthorized retailer?
Our warranty and service policjes apply only to products purchased from authorized retailers, Should yoy byfrom an unauthorized retailer, warranty and service claims would need to be addressed with that retailerdirectly.
How can I be sure that Artlincor online shopping is secured?
We prioritize your security. We utilize advanced encryption to safequard your credit card details, requiring re.entry for every purchase to enhance protection. All Artlincor transactions are secured with SSL 3.0 encryptionthe robust standard for safe online activities.
What is your return/exchange policy?
Upon receiving your item, you have a 30-day window to request a return or exchange. Provided the item is inits original condition, unworn or unused, with tags, and in its original packaging, accompanied by the receiptor proof of purchase, To initiate a return, contact us at marketing@artlincor.com, Once the returned item isreceived, we promptly inspect it and, if applicable, send out a brand-new device to fulfill your request.
Please note that:
·Returns must include all accessories.
·Items must include original packaging.
·For non-quality related warranty claims, buyer is responsible for shipping costs.
·Returns may be rejected if items do not meet the above requirements
Do you have warranty?
Yes, we provide a comprehensive 12-month warranty from your purchase date, covering any defects incraftmanship. Should you need assistance after the warranty period, or require services not covered underwarranty such as accidental damage, we're here to help with professional paid repair and maintenance.
Can I customize my watch bands with you?
Absolutely! Discover Your Inner Artist, welcome to the hub! Contact us at marketing@artlincor.com, yourpersonalized watch band will be on the way.
I want to join the Artlincor Artist Collection to sell my design. Who do I contact?
Please contact us at marketing@artlincor.com. Include your portfolio link and your social media accounts.